• Globally Recognized Professional Certificate
• Digital Training Resources
• Essential Stationery
• Tea/Coffee Breaks
• Working Lunches
• Cultural Evening Experience: Bangkok Dinner Cruise on the Chao Phraya River

Upon the completion of this course, you will be able to:

• Manage day-to-day office operations effectively and professionally
• Apply best practices in office communication, record management, and scheduling
• Use office software tools to improve productivity and coordination
• Organise resources, logistics, and events with minimal error
• Handle workplace issues, conflicts, and customer inquiries with confidence

Day 1:

• Competencies and Time Management
• Assessing prior skills and knowledge
• Competencies required for excellences as an office professional
• Perceptions, attitudes and beliefs – How they affect performance
• Learning styles/ thinking styles – your strengths and weaknesse
• Time management skills

Day 2:

• Organizing and planning
• Goal setting including setting SMART objectives
• Planning
• Mind mapping
• Problem solving and decision making
• Managing meeting

Day 3:

• Organizing and planning
• Understanding assertive communication
• Dealing with conflict and aggression
• Listening skills
• Question skills

Day 4:

• Team working
• Conflict management and resolution
• Dealing with difficult people
• Managing upwards
• Workplace stress Management
• Working effectively as part of a team

Day 5:

• Presentation skills
• Telephone skills
• Writing skills
• Email etiquette
• Presentation skills
• Review of the week

Well-balanced theoretical and practical methodology, which includes interactive discussions, case studies, interactive activities/exercises and assignments to understand the concepts and their applicability

Participants must have attended the sessions at least 80% of the sessions in order to receive a CERTIFICATE from Asia Pacific Regional Hub – Corporate Training Division of EIU–Paris

Discussions are based on extensive practical experience, not just theory. Engaging interactions characterize the training sessions from start to finish, keeping everyone involved in the learning process, and applying what is learned to real-life work situations and circumstances. Collaborative work is assigned for enhance learning and mastery of knowledge and/or skills.

This training is designed for professionals who are not from a finance background but are required to understand financial principles to make better business decisions. It is ideal for:

• Office Managers & Administrative Officers: Individuals currently managing office operations, staff coordination, supplies, and communication flow.

• Executive Assistants & Personal Assistants: Professionals supporting senior management with scheduling, task coordination, and document handling.

• Administrative & Operations Support Officers: Staff responsible for filing, correspondence, reception duties, and general support functions.

• Secretaries & Front Desk Coordinators: Team members who serve as the first point of contact for internal and external stakeholders.

• Junior Managers Transitioning into Admin/Operations Roles: Staff preparing to take on broader responsibilities in office or operational management.

EIU–Paris is internationally acknowledged for academic excellence and innovation

• ASIC (UK) Premier Institution View Membership Status
• QS 5-Star Rating in Teaching, Online Learning, Graduate Employability View Global Ratings

Active Memberships in:

• Business Graduates Association (BGA) View Membership Status
• Association for Transnational Higher Education Accreditation (ATHEA) View Membership Status
• European Council for Business Education (ECBE) View Membership Status