• Globally Recognized Professional Certificate
• Digital Training Resources
• Essential Stationery
• Tea/Coffee Breaks
• Working Lunches
• Cultural Evening Experience: Bangkok Dinner Cruise on the Chao Phraya River

Upon the completion of this course, you will be able to:

• Understand the responsibilities and challenges you will face in your role and gain the knowledge, skills and techniques to deal with them confidently.
• Develop the communication skills that are key to building trust and lasting professional relationships.
• Recognise your own management style and learn how to adapt it to influence others effectively and credibly.
• Add value to your organisation’s management team by learning how to use new and essential management tools.

Day 1: The Evolving Role of Executive Support Professionals

• Understanding the strategic value of modern administrative roles
• Enhancing professional image and communication etiquette
• Prioritization and time-blocking techniques for executive support
• Emotional intelligence for administrative excellence
  
  

Day 2: Effective Communication & Interpersonal Skills

• Professional writing: emails, memos, minutes, and reports
• Active listening and assertive communication techniques
• Building rapport and handling difficult conversations
• Managing upward: effective communication with executives
  
  

Day 3: Time, Task & Office Management

• Mastering multitasking and workload prioritization
• Digital calendar and schedule management tools
• Organizing meetings, events, and travel arrangements
• Filing systems and document control best practices
  
  

Day 4: Problem Solving, Confidentiality & Stress Management

• Proactive problem-solving and decision-making
• Handling confidential information with professionalism
• Managing stress and maintaining work-life balance
• Conflict resolution and workplace diplomacy
  
  

Day 5: Professional Growth & Leadership Skills

• Developing leadership qualities in support roles
• Supporting organizational change and innovation
• Career development planning for secretaries and PAs
• Final action planning and personal development goals

Well-balanced theoretical and practical methodology, which includes interactive discussions, case studies, interactive activities/exercises and assignments to understand the concepts and their applicability

Participants must have attended the sessions at least 80% of the sessions in order to receive a CERTIFICATE from Asia Pacific Regional Hub – Corporate Training Division of EIU–Paris

Discussions are based on extensive practical experience, not just theory. Engaging interactions characterize the training sessions from start to finish, keeping everyone involved in the learning process, and applying what is learned to real-life work situations and circumstances. Collaborative work is assigned for enhance learning and mastery of knowledge and/or skills.

-Executive Secretaries, Personal Assistants (PAs), and Administrative Professionals

-Office Managers, Coordinators, and Executive Assistants

-Administrative Support Staff seeking to upgrade their efficiency and effectiveness

-Newly appointed PAs or secretarial staff who want to build confidence and competence in their roles

-Professionals responsible for supporting senior executives, directors, or department heads

EIU–Paris is internationally acknowledged for academic excellence and innovation

• ASIC (UK) Premier Institution View Membership Status
• QS 5-Star Rating in Teaching, Online Learning, Graduate Employability View Global Ratings

Active Memberships in:

• Business Graduates Association (BGA) View Membership Status
• Association for Transnational Higher Education Accreditation (ATHEA) View Membership Status
• European Council for Business Education (ECBE) View Membership Status